Previous incidents

March 2024
Mar 15, 2024
1 incident

Issue loading a subset of booking forms

Degraded

Resolved Mar 15 at 03:50pm GMT

We rolled back the booking forms configuration change and all forms were restored within 10 minutes and no further issues are being detected.

Some patients may have been unable to book during this time period. Trying again via a page reload or clicking the link again will allow them to book.

Please report any ongoing issues to our support team.

1 previous update

February 2024
No incidents reported
January 2024
Jan 18, 2024
1 incident

False positives on downtime reporting

Resolved Jan 18 at 04:00am GMT

Our status check system is reporting downtime on some services but we have no reason to believe our systems are currently offline or degraded in any way.

One of our providers reported intermittent failures during this period, but they were isolated to regions where we do not server live customer traffic.

Investigations will continue to prevent these kind of alerts going out in the future and only trigger notifications when we are sure that service is impacted for customers.