Previous incidents

November 2023
Nov 13, 2023
1 incident

We have been alerted to a configuration issue which is affecting some forms.

Degraded

Resolved Nov 13 at 05:04pm GMT

All forms are now functioning as normal and service is restored to all customers.

2 previous updates

Nov 07, 2023
1 incident

Database Upgrades

Maintenance

Resolved Nov 07 at 01:00am GMT

We are performing background maintenance and upgrades across our database clusters. No downtime or performance impacts are expected during this time.

October 2023
No incidents reported
September 2023
Sep 13, 2023
1 incident

Forms upgrade

Maintenance

Resolved Sep 13 at 03:00pm BST

We are launching new features and improvements to all forms across the platform. Some URLs may change depending on alias configurations, but redirects will be put in place to ensure all existing URLs continue to work. This is a gradual rollout and we are upgrading accounts in batches.

No action is required and no downtime is expected.

Sep 12, 2023
1 incident

Reports of double appointments being created

Degraded

Resolved Sep 12 at 02:44pm BST

Forms are now patched and we are no longer creating extra appointments in some cases. Our team will continue to monitor appointment creation throughout the day.

1 previous update

Sep 11, 2023
1 incident

Elevated errors on form submissions

Degraded

Resolved Sep 11 at 11:59pm BST

We have patched the affected forms and all answers are processing as normal.

1 previous update

Sep 08, 2023
1 incident

Increased error rates on service booking pages

Degraded

Resolved Sep 08 at 11:28pm BST

Booking pages are now functioning as normal and service is restored to all customers.

2 previous updates