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Degraded

Elevated failure rates across notifications and webhooks

Feb 21 at 12:45pm GMT
Affected services
API

Resolved
Feb 21 at 06:15pm GMT

All events have been replayed for all accounts that were affected during the time period.

Between 12:46 and 13:36 UTC our system was unable to process webhooks or notifications. Any events that were not delivered during that time were re-queued and delivered no later than 18:00 UTC.

Our investigations show no data was lost during this time period and all accounts are fully up to date.

Updated
Feb 21 at 01:36pm GMT

We've identified the problem and a patch has been applied to restore functionality.

The team are currently assessing how many appointments were affected and working on resending any missing webhooks/notification events throughout the system.

Created
Feb 21 at 12:45pm GMT

We've been alerted to an increased error rate across a number of integrations. Webhooks and Booking notifications are not being delivered as expected.

Our team are investigating and working on restoring service.