Incidents reported on status page for Upvio https://status.upvio.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c77af805ae8aa37e50d1b87031cf3198.png https://status.upvio.com/ en https://status.upvio.com/incident/611836 Mon, 30 Jun 2025 16:50:00 -0000 https://status.upvio.com/incident/611836#c4f2495a0ebbeff6ddad39392cdb5bc25384fae6332cf6381a505f9493c63bdb A patch has now been applied and patient search for all customers is working as intended. https://status.upvio.com/incident/611836 Mon, 30 Jun 2025 13:00:00 -0000 https://status.upvio.com/incident/611836#17cff9f647fe229a11587c0dda8b1e57bc9af0566ce3c1dda8cafface4e70959 We've identified issues on some accounts where the patient search feature is not returning the expected results. Our team is investigating and will post an update shortly. https://status.upvio.com/ Fri, 20 Jun 2025 08:52:15 +0000 https://status.upvio.com/#37f6a0b9ada79df3b089c518545e4d006d8fd5fad4bb0a85ac3ba1cb3506efe7 Dashboard recovered https://status.upvio.com/ Fri, 20 Jun 2025 08:52:11 +0000 https://status.upvio.com/#37f6a0b9ada79df3b089c518545e4d006d8fd5fad4bb0a85ac3ba1cb3506efe7 Dashboard went down https://status.upvio.com/incident/596407 Tue, 03 Jun 2025 18:20:00 -0000 https://status.upvio.com/incident/596407#e982d4fa3ac9229cf232637ebfb32e3950ac20e9ac8fd7b0cedbc89447eb7f28 A patch is rolling out to all customers to resolve the issue. https://status.upvio.com/incident/596407 Tue, 03 Jun 2025 15:50:00 -0000 https://status.upvio.com/incident/596407#52b72cde8ce5943697b095e6fa6b3c1d1424bb9cdad30698f07bdf22d1b4ded0 We've identified an issue with booking forms when patients use the "no preference" option or auto selection is enabled for some services. https://status.upvio.com/ Fri, 18 Apr 2025 22:49:35 +0000 https://status.upvio.com/#7a561777c612eb8a2ecacc1f9e0f87b10136880ec171da4f7cd6ae35745dbd8c Dashboard recovered https://status.upvio.com/ Fri, 18 Apr 2025 22:49:04 +0000 https://status.upvio.com/#7a561777c612eb8a2ecacc1f9e0f87b10136880ec171da4f7cd6ae35745dbd8c Dashboard went down https://status.upvio.com/ Sun, 09 Mar 2025 13:42:45 +0000 https://status.upvio.com/#60c7c394be142312708dbdb1f55362d4946b0966a7d4326880de21ffc822c029 Dashboard recovered https://status.upvio.com/ Sun, 09 Mar 2025 13:42:10 +0000 https://status.upvio.com/#60c7c394be142312708dbdb1f55362d4946b0966a7d4326880de21ffc822c029 Dashboard went down https://status.upvio.com/ Thu, 06 Mar 2025 23:17:00 +0000 https://status.upvio.com/#72fba06ebd9b4025892322f629f6061f555ed7ec40012e6bce95585c68f22196 Dashboard recovered https://status.upvio.com/ Thu, 06 Mar 2025 23:16:37 +0000 https://status.upvio.com/#72fba06ebd9b4025892322f629f6061f555ed7ec40012e6bce95585c68f22196 Dashboard went down https://status.upvio.com/incident/516766 Fri, 21 Feb 2025 18:15:00 -0000 https://status.upvio.com/incident/516766#afe5dbae87e0784b1f5d4d19de17aa6c741b1129e03ef44c4dede6a5fe616470 All events have been replayed for all accounts that were affected during the time period. Between 12:46 and 13:36 UTC our system was unable to process webhooks or notifications. Any events that were not delivered during that time were re-queued and delivered no later than 18:00 UTC. Our investigations show no data was lost during this time period and all accounts are fully up to date. https://status.upvio.com/incident/516766 Fri, 21 Feb 2025 13:36:00 -0000 https://status.upvio.com/incident/516766#eb84554c0791de69ffc7451b62a7cad856b155749dbfe321452ebe3bf8a4596a We've identified the problem and a patch has been applied to restore functionality. The team are currently assessing how many appointments were affected and working on resending any missing webhooks/notification events throughout the system. https://status.upvio.com/incident/516766 Fri, 21 Feb 2025 12:45:00 -0000 https://status.upvio.com/incident/516766#49ef477f56924d82f5cc802e0c442865444b7b07b8fc4051aa242c8f582061b7 We've been alerted to an increased error rate across a number of integrations. Webhooks and Booking notifications are not being delivered as expected. Our team are investigating and working on restoring service. https://status.upvio.com/incident/492276 Wed, 08 Jan 2025 01:10:00 -0000 https://status.upvio.com/incident/492276#f5d6ca5d63d32e08de60baf20156192aeed7cc9ac1393c1e7e2d1ed498014977 All forms are back to their working states. Clients making form submissions and bookings between 00:45 and 01:10 UTC may have encountered issues and will need to resubmit if they were displayed with an error message instead of a confirmation screen. https://status.upvio.com/incident/492276 Wed, 08 Jan 2025 00:45:00 -0000 https://status.upvio.com/incident/492276#7fe69cce9cfe232c7eb80a5e932e0d683714463a7b12b267c9bc062cd0a777e7 Our team have been alerted to increased error rates on form submissions across the platform. We have identified the issue and aim to have a patch available shortly. https://status.upvio.com/incident/472444 Wed, 04 Dec 2024 20:28:00 -0000 https://status.upvio.com/incident/472444#ac5e27c00a175a37f648b0da60c0d8e2a50e662217fb3131c06c8ec1179ec2dd We're identified the underlying issue and a patch has been deployed. All forms are now fully functional. https://status.upvio.com/incident/472444 Wed, 04 Dec 2024 18:50:00 -0000 https://status.upvio.com/incident/472444#88b96780015d11fbf50dc537821645ff14ec2130bfcc560a268a744f8b3450d8 We've identified issues with some forms not loading for clients. Our team are investigating the root cause to restore full functionality. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 19:00:00 -0000 https://status.upvio.com/incident/420808#2319d5902e612454a3f01c0f6daaca7d852253b08bd0dc5036e21e5ab70c529d The engineering team have confirmed all data for the affected period has now been restored to their intended state and there was no data loss for appointments or patients. Some attempts to create appointments via the dashboard may have failed when manually creating appointments for new patients within the affected timeframe. All appointments created via form submission or the API were not affected and will appear in your calendar view as expected. All dashboards are now fully functional with no error messages displaying. Please contact support if you continue to experience any errors relating to this incident. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 19:00:00 -0000 https://status.upvio.com/incident/420808#2319d5902e612454a3f01c0f6daaca7d852253b08bd0dc5036e21e5ab70c529d The engineering team have confirmed all data for the affected period has now been restored to their intended state and there was no data loss for appointments or patients. Some attempts to create appointments via the dashboard may have failed when manually creating appointments for new patients within the affected timeframe. All appointments created via form submission or the API were not affected and will appear in your calendar view as expected. All dashboards are now fully functional with no error messages displaying. Please contact support if you continue to experience any errors relating to this incident. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 15:45:00 -0000 https://status.upvio.com/incident/420808#7994e5dcc62cd3b6368a485c29e9bac20cb6f54d379cc499d6397e55fef5c49b A fix is rolling out to all accounts which will prevent this happening to new appointments. The team is still working on restoring the affected appointments created within this time period. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 15:45:00 -0000 https://status.upvio.com/incident/420808#7994e5dcc62cd3b6368a485c29e9bac20cb6f54d379cc499d6397e55fef5c49b A fix is rolling out to all accounts which will prevent this happening to new appointments. The team is still working on restoring the affected appointments created within this time period. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 13:37:00 -0000 https://status.upvio.com/incident/420808#28e24a4f4b4ddda939a23b77ce2f4c9fe364addbe14df1c8416985ad092435ec We've identified an issue across our platform where appointments can be created without the associated patient data in some cases. You may see errors regarding null patient nulls in your dashboard while we restore the missing data to your account. https://status.upvio.com/incident/420808 Wed, 28 Aug 2024 13:37:00 -0000 https://status.upvio.com/incident/420808#28e24a4f4b4ddda939a23b77ce2f4c9fe364addbe14df1c8416985ad092435ec We've identified an issue across our platform where appointments can be created without the associated patient data in some cases. You may see errors regarding null patient nulls in your dashboard while we restore the missing data to your account. https://status.upvio.com/incident/372218 Mon, 20 May 2024 18:41:00 -0000 https://status.upvio.com/incident/372218#3a880f5185d1cdac967f6ab8962c3ece42cb60bd55771b752634f8639dbeb02a A patch has been applied to appointment webhooks which restores their previous behaviour and answers payload. Direct Appointment API requests were not affected by this issue. https://status.upvio.com/incident/372218 Mon, 20 May 2024 17:17:00 -0000 https://status.upvio.com/incident/372218#268bef2a2803f67de83a6c6148e4d30e4b64cb1e78b44eb1af724df103eb0c4e A side effect of one of the patches we deployed to protect against our previous incident is that webhooks are now being fired before form submissions are finished processing, which means the form variables are not being injected. We have identified a fix and this will be rolled out shortly. https://status.upvio.com/incident/372104 Mon, 20 May 2024 14:47:00 -0000 https://status.upvio.com/incident/372104#d274333e17587ebb7ad9f53b3da9cdce9a24ff734249b4905971041eb476f786 Patches have rolled out and system is back to 100% stability. We will continue to monitor throughout the day, please report if you are still observing performance issues with your account. https://status.upvio.com/incident/372104 Mon, 20 May 2024 14:47:00 -0000 https://status.upvio.com/incident/372104#d274333e17587ebb7ad9f53b3da9cdce9a24ff734249b4905971041eb476f786 Patches have rolled out and system is back to 100% stability. We will continue to monitor throughout the day, please report if you are still observing performance issues with your account. https://status.upvio.com/incident/372104 Mon, 20 May 2024 14:47:00 -0000 https://status.upvio.com/incident/372104#d274333e17587ebb7ad9f53b3da9cdce9a24ff734249b4905971041eb476f786 Patches have rolled out and system is back to 100% stability. We will continue to monitor throughout the day, please report if you are still observing performance issues with your account. https://status.upvio.com/incident/372104 Mon, 20 May 2024 12:20:00 -0000 https://status.upvio.com/incident/372104#2a15686c609bf50433c251bb6cdbefbc2f819e2a068354da947594cdec69a30a We've identified a large increase in malicious activity across our booking platform which is affecting the stability and performance of some customers. We've identified the source and are working to mitigate this and restore full functionality. https://status.upvio.com/incident/372104 Mon, 20 May 2024 12:20:00 -0000 https://status.upvio.com/incident/372104#2a15686c609bf50433c251bb6cdbefbc2f819e2a068354da947594cdec69a30a We've identified a large increase in malicious activity across our booking platform which is affecting the stability and performance of some customers. We've identified the source and are working to mitigate this and restore full functionality. https://status.upvio.com/incident/372104 Mon, 20 May 2024 12:20:00 -0000 https://status.upvio.com/incident/372104#2a15686c609bf50433c251bb6cdbefbc2f819e2a068354da947594cdec69a30a We've identified a large increase in malicious activity across our booking platform which is affecting the stability and performance of some customers. We've identified the source and are working to mitigate this and restore full functionality. https://status.upvio.com/incident/341319 Fri, 15 Mar 2024 15:50:00 -0000 https://status.upvio.com/incident/341319#a1df37dbbe6a905b467a36378f9c1c5ba4fedcafd0244d03f5ed7ad5498ce610 We rolled back the booking forms configuration change and all forms were restored within 10 minutes and no further issues are being detected. Some patients may have been unable to book during this time period. Trying again via a page reload or clicking the link again will allow them to book. Please report any ongoing issues to our support team. https://status.upvio.com/incident/341319 Fri, 15 Mar 2024 15:36:00 -0000 https://status.upvio.com/incident/341319#83f6b2ed9a9285060389c9f831d7eb76d4bad07d04d98770e6a616f8128f8d50 We've detected an issue with forms due to a recent deployment configuration. This release is being rolled back and all forms will be restored to their previous configuration shortly. https://status.upvio.com/incident/315123 Thu, 18 Jan 2024 04:00:00 -0000 https://status.upvio.com/incident/315123#880a4991d4defcda557065ce3899eb06fec86e530cd46dd24df8fed4e3348088 Our status check system is reporting downtime on some services but we have no reason to believe our systems are currently offline or degraded in any way. One of our providers reported intermittent failures during this period, but they were isolated to regions where we do not server live customer traffic. Investigations will continue to prevent these kind of alerts going out in the future and only trigger notifications when we are sure that service is impacted for customers. https://status.upvio.com/incident/315123 Thu, 18 Jan 2024 04:00:00 -0000 https://status.upvio.com/incident/315123#880a4991d4defcda557065ce3899eb06fec86e530cd46dd24df8fed4e3348088 Our status check system is reporting downtime on some services but we have no reason to believe our systems are currently offline or degraded in any way. One of our providers reported intermittent failures during this period, but they were isolated to regions where we do not server live customer traffic. Investigations will continue to prevent these kind of alerts going out in the future and only trigger notifications when we are sure that service is impacted for customers. https://status.upvio.com/incident/286620 Mon, 13 Nov 2023 17:04:00 -0000 https://status.upvio.com/incident/286620#e840b2bbad7b354c2dfab868b19fe7581b8733e046ed961aed65d0431a5594ea All forms are now functioning as normal and service is restored to all customers. https://status.upvio.com/incident/286620 Mon, 13 Nov 2023 16:55:00 -0000 https://status.upvio.com/incident/286620#fc27771ae4d419c1ce2c04e95c374c32528831817ffd2b29a8d4bd694a264b85 A patch is rolling out to fix all affected forms and full service will resume shortly. https://status.upvio.com/incident/286620 Mon, 13 Nov 2023 16:49:00 -0000 https://status.upvio.com/incident/286620#9f06fa5872c17294fe69f319192b9644c156c83e20b9491832eb49c47acc6ab1 Forms are currently inaccessible for a small percentage of users. https://status.upvio.com/incident/283384 Tue, 07 Nov 2023 02:00:00 +0000 https://status.upvio.com/incident/283384#bb70b3b36bb0a2013ddac850a9ef2866abace9e29cb905db2e42b649f090612e Maintenance completed https://status.upvio.com/incident/283384 Tue, 07 Nov 2023 02:00:00 +0000 https://status.upvio.com/incident/283384#bb70b3b36bb0a2013ddac850a9ef2866abace9e29cb905db2e42b649f090612e Maintenance completed https://status.upvio.com/incident/283384 Tue, 07 Nov 2023 01:00:00 -0000 https://status.upvio.com/incident/283384#a33a1be900e963e6d3838a94aff7172743a972cbe9906e8b5b58cca10c787502 We are performing background maintenance and upgrades across our database clusters. No downtime or performance impacts are expected during this time. https://status.upvio.com/incident/283384 Tue, 07 Nov 2023 01:00:00 -0000 https://status.upvio.com/incident/283384#a33a1be900e963e6d3838a94aff7172743a972cbe9906e8b5b58cca10c787502 We are performing background maintenance and upgrades across our database clusters. No downtime or performance impacts are expected during this time. https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 20:00:00 +0000 https://status.upvio.com/incident/257951#4df802258edcc7c538b0fe5cb302fd1c7cb145d9a4e83518343720ccc8670541 Maintenance completed https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 20:00:00 +0000 https://status.upvio.com/incident/257951#4df802258edcc7c538b0fe5cb302fd1c7cb145d9a4e83518343720ccc8670541 Maintenance completed https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 20:00:00 +0000 https://status.upvio.com/incident/257951#4df802258edcc7c538b0fe5cb302fd1c7cb145d9a4e83518343720ccc8670541 Maintenance completed https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 14:00:00 -0000 https://status.upvio.com/incident/257951#051b05168e76575071eaefc04a9a569b603d25be9b2940cd1d06b881c59cc7c9 We are launching new features and improvements to all forms across the platform. Some URLs may change depending on alias configurations, but redirects will be put in place to ensure all existing URLs continue to work. This is a gradual rollout and we are upgrading accounts in batches. No action is required and no downtime is expected. https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 14:00:00 -0000 https://status.upvio.com/incident/257951#051b05168e76575071eaefc04a9a569b603d25be9b2940cd1d06b881c59cc7c9 We are launching new features and improvements to all forms across the platform. Some URLs may change depending on alias configurations, but redirects will be put in place to ensure all existing URLs continue to work. This is a gradual rollout and we are upgrading accounts in batches. No action is required and no downtime is expected. https://status.upvio.com/incident/257951 Wed, 13 Sep 2023 14:00:00 -0000 https://status.upvio.com/incident/257951#051b05168e76575071eaefc04a9a569b603d25be9b2940cd1d06b881c59cc7c9 We are launching new features and improvements to all forms across the platform. Some URLs may change depending on alias configurations, but redirects will be put in place to ensure all existing URLs continue to work. This is a gradual rollout and we are upgrading accounts in batches. No action is required and no downtime is expected. https://status.upvio.com/incident/258335 Tue, 12 Sep 2023 13:44:00 -0000 https://status.upvio.com/incident/258335#e1741866f13942a787d31673f98fa633bbef3fc1479ee98645de3b5bb8fae748 Forms are now patched and we are no longer creating extra appointments in some cases. Our team will continue to monitor appointment creation throughout the day. https://status.upvio.com/incident/258335 Tue, 12 Sep 2023 12:45:00 -0000 https://status.upvio.com/incident/258335#b574288d3fa8ccfe08717f11ca0984d1b5714171b4d15b2455d8689b1757fd94 Forms are potentially creating the same booking multiple times on some accounts. We've been able to replicate the issue and a fix will be deployed shortly. https://status.upvio.com/incident/258032 Mon, 11 Sep 2023 22:59:00 -0000 https://status.upvio.com/incident/258032#639cd46c962a51d035a025109da44231a1218e8727f49a2e65ec6fd6f9de95b7 We have patched the affected forms and all answers are processing as normal. https://status.upvio.com/incident/258032 Mon, 11 Sep 2023 22:42:00 -0000 https://status.upvio.com/incident/258032#cebc970b4525ce9644c1b5909102179716c747dbdc486cbf2ce196ba3bc98bad We've detected a spike in errors for forms with certain configurations. https://status.upvio.com/incident/256874 Fri, 08 Sep 2023 22:28:00 -0000 https://status.upvio.com/incident/256874#ea36bc7aa2a5b98de6e007b475909ff056bcfdf26fdc6d1f028bfb40d37f5a6d Booking pages are now functioning as normal and service is restored to all customers. https://status.upvio.com/incident/256874 Fri, 08 Sep 2023 21:35:00 -0000 https://status.upvio.com/incident/256874#e67ba371a8acf0632cd385c96f8bb6daf5c1510c6e0eb045d53433867aae0520 A patch is rolling out to fix all affected booking pages and full service will resume shortly. https://status.upvio.com/incident/256874 Fri, 08 Sep 2023 20:00:00 -0000 https://status.upvio.com/incident/256874#def73fd9c500a96b7f1dfdfe32403fe5ba0db52e0259cbfbf19ccea111eca244 We have been alerted to a configuration issue which is affecting some service booking forms. This is affecting all booking pages for a small number of customers.